Frequently Asked Questions

Holidays and relaxation mean something different to every guest. Your wishes are just as varied as our offers. Do you have any questions? We will be happy to answer them.

4-Star Superior

This is the hotel classification criteria in Europe. To achieve a "superior" grade, a four star classified hotel needs to be a distinct “extra” in provision of service.

Anti-allergy bedding

Due to the altitude's low humidity at above 1,700m, the air is free of house dust mites, mosquitos or ticks. For guests allergic to down-filled pillows, we keep a supply of special microfiber blankets and pillows.

Arrival and departure times

Rooms are ready from 3pm.
Please vacate your room by 11pm on the day of your departure

Pack your bathing things separately and prolong your holiday.
We offer you early check-in and late check-out options subject to availability!
For a surcharge of just EUR 15 per adult you may use your hotel room and the spa facilities already before your check-in and after your check-out time.

Hotel room amenities

All of our guest rooms are exclusively appointed and only differ in size: bath or shower, toilet, hairdryer, TV, radio, telephone, minibar, safe and bathrobe.

Baby monitor

The hotel room telephone turns into a baby monitor. By programming your mobile number at the reception desk, your mobile calls you when your baby cries.


All rooms with lake view also feature a balcony.

Restaurant times

Your booking includes a reserved table in the hotel restaurant.

Breakfast: 8 - 10.30pm
Á la carte lunch menu: 12 - 5pm
Children's lunch from 1 pm dinner 6.30 - 8pm
Children's dinner: 6pm in the children's restaurant Mon - Sat
Cheese board hotel bar: 8 - 10pm


The nearest airport is in Klagenfurt (KLU) in 60 km.
Shuttle (shared taxi) to Jägerwirt, EUR 38 / adult, EUR 23 / child.
Let us know if we can arrange the transfer for you.


If required, a cot will be ready for your baby in the apartment.

Half board with inclusive features

Welcome sparkling wine from the minibar

Cocktail evening with the Brandstätter family
Soft drinks, fruit, teas and snacks in the pool lounge (until 7 pm)
Breakfast buffet with organic food products
Afternoon snack from 3 pm
Carefully selected menus to choose from as well as appetizer, salad and dessert buffets
Gala dinners and themed buffets
Acoustic baby surveillance, parents kitchen and guest laundry
Child care (from age 2)
Guest library
Bath robes
Indoor pool, sauna area, fitness room, outdoor pool 32°
deductions on ski pass tariffs
Jägerwirt farewell gift

Indoor pools & Saunas

Indoor pool open from 7am until 7pm
Saunas open from 1 until 7pm
each Wednesday in summer "long wellness day" until 10pm

Indoor pool 30° C
Outdoor pool 32° C
Finnish sauna 90° C
Herb sauna 55° C
Steam bath 60° C
Infrared cabin 45° C
Biological pine sauna 55° C
2 whirl pool tubs
Ice fountain 0°C
Lake Turracher See 1° C - 20° C


are welcome in the lobby, hotel bar and your guest room. Please remember that dogs are not permitted in the restaurant (except at special tables) and in the wellness areas. A cleaning fee of EUR 16/day/dog will be charged for your room.


We offer free WLAN in all our hotel and seminar rooms and in the hotel lobby.


The newly designed "Kitz Club" provides half-day childcare performed by trained childcare professionals.

Child-friendly hotel

Our offer includes:

  • Children’s play area completely separate from traffic
  • Spacious rooms and apartments
  • Baby alarm connections in every room
  • Laundry drying facilities in the bathroom and/or on the balcony
  • Separate restaurant area for children
  • Children's table twice a day on 6 days a week with child minder in summer
  • Play area appropriate to the size of the hotel
  • Family program
  • Baby and childcare professionals
Buggies / Toboggans

No need to bring from home: in summer we have 5 buggies, children's bicycle seats and various back carriers available for use.
10 toboggans for children are provided for hotel guests in winter.

Child safety devices

All rooms feature child-proof equipment and sockets.

Car park, parking garage

Right in front of the hotel. The parking garage adjacent to the hotel is available for EUR 5 / day.

Smoking in the hotel

Our entire hotel is non-smoking. We ask guests to go outdoors or use the balconies to smoke.

Regional produce

We know today that the importance of a healthy diet based on natural products cannot be emphasised enough. For this reason, we are particularly proud to offer our guests regionally sourced produce that fulfils the highest quality standards.

Venison: from the forests of the Jägerwirt hunting grounds
Beef: from the Nockberge Biosphere Park
Pork: produced by local farmers
Trout: from Lake Turracher See and the Gurk River in Ebene Reichenau
Ice-cream: homemade by the Huber farmer in Saureggen

Travel cancellation insurance

And if something unforeseen happens? The booking confirmation also indicates the price for your travel insurance which we arrange for you to save work. It covers the hotel cancellation costs if your are forced to cancel your trip due to illness or an accident. In case you do NOT want this insurance, please let us know within 7 days after receiving the booking reservation.

Ski school

We cooperate with the ski school Pertl at Turracher Höhe. The children are taken straight to the Kids Snow Club over the frozen lake. Private lessens possible anytime.

Spa appointments

Pre-book your spa appointments conveniently prior to your arrival at www.seehotel-jaegerwirt.at/spa. You'll receive the confirmed treatment times at check-in. For reservations in the hotel please contact the Stone Pine Spa reception on the 2nd floor or the reception desk.

Cancellation policy

until 1 month prior to day of arrival no cancellation fee - € 30 service fee is charged;
from 1 month prior to day of arrival 40% of total arrangement rate; 
from 1 week prior to day of arrival 70% of total arrangement rate; 
in the last week prior to day of arrival 90% of total arrangement rate.


Jägerwirt guests may use the clay tennis courts free of charge.
Guests not staying at the hotel are charged € 12 /hour.


Romantik Seehotel Jägerwirt