Frequently Asked Questions
Guests have different expectations regarding their holidays and relaxation needs. Your wishes are just as varied as our offers. Do you have any questions? We’ will be happy to assist you.
- 44-Star Superior
This is the hotel classification criteria in Europe. To achieve a “superior“ grade, a four star classified hotel needs to offer a distinct “extra” in service provision and quality.
- AAnti-allergy bedding
Due to the altitude's low humidity at above 1,700m, the air is practically free of house dust mites, mosquitos or ticks. For guests allergic to down-filled pillows, we keep a supply of special microfiber duvets and pillows.
- Arrival and departure
Your room is available from 03:00 p.m. on the day of arrival.
On the day of departure, we ask you to vacate your room by 11:00 a.m. so that housekeeping may begin cleaning your room for the next guest.
Pack your bathing things separately to extend your holiday. Early check-in and late check-out are offered on request, depending on availability!
For an extra charge of only € 15 per adult you may use your hotel room and the spa facilities already before your check-in and after your check-out time.
- HHotel room amenities
All our guest rooms are exclusively appointed with bath tub or shower, toilet, hairdryer, TV, radio, telephone, minibar, safe and bathrobe, and only differ in size.
- BBaby monitor
The hotel room telephone is turned into a baby monitor. By programming your mobile number at the reception desk, you'll be alerted when your baby is crying.
All rooms with lake view also feature a balcony.
- RRestaurant times
Your booking includes a reserved table in the hotel restaurant.
Dinner: 6:30 – 8:00 p.m. (seated)
Breakfast: 8:00 – 10:30 a.m.
Á la carte lunch menu: between 12:00 – 4:45 p.m.
Children's lunch: from 1:00 p.m.
Dinner: 6:30 – 8:00 p.m.
Children's dinner: Mon – Sat at 6:00 p.m. in the children's restaurant
Cheese board hotel bar: 8:00 – 10:00 p.m.
The nearest airport is in Klagenfurt (KLU) in 60 km.
Shuttle (shared taxi) to Jägerwirt, € 38 / adult, € 23 / child up to age 11.
Let us know if we can arrange the transfer for you.
- BBaby cots
If required, a baby cot will be ready in your room.
- HHalf-board with inclusive features
- Welcome sparkling wine from the minibar
- Cocktail evening with the Brandstätter family
- Soft drinks, fruit, teas and snacks in the pool lounge (until 7:00 p.m)
- Breakfast buffet with organic food products
- Afternoon snack from 3:00 p.m.
- Carefully selected menus to choose from as well as appetizer, salad and dessert buffets
- Gala dinners and themed buffets
- Acoustic baby surveillance
- Parents kitchen and guest laundry
- Childcare (from age 2)
- Guest library
- Indoor pool, sauna area, fitness room, outdoor pool 32°
- Discounts on ski passes
- Jägerwirt farewell gift
- IIndoor pool & saunas
Indoor pool open from 7:00 a.m. until 7:00 p.m.
Saunas open from 1:00 until 7:00 p.m.
In summer, "long wellness day" every Wednesday until 10:00 p.m.
- Indoor pool 30° C
- Outdoor pool 32° C
- Finnish sauna 90° C
- Herb sauna 55° C
- Steam bath 60° C
- Infrared cabin 45° C
- Biological pine sauna 55° C
- 2 whirl pool tubs
- Ice fountain 0°C
- Lake Turracher See 1° C - 20° C
are welcome in the lobby, hotel bar and your guest room. Please remember that dogs are not permitted in the restaurant (except at specially designated tables) and in the wellness areas.
A cleaning fee of €16/day/dog will be charged for your room.
We offer free WLAN in all our guest rooms, the seminar rooms and in the hotel lobby.
The newly designed "Kitz Club" provides half-day childcare performed by trained childcare staff.
- Child-friendly hotel
Our offer includes:
- Children’s play area completely separate from traffic
- Spacious rooms and apartments
- Baby monitor connections in every room
- Laundry drying facilities in the bathroom and/or on the balcony
- Separate restaurant area for children
- Supervised children's table twice a day on 6 days a week in summer
- Play area appropriate to the size of the hotel
- Family programs
- Baby and childcare professionals
No need to bring from home: in summer we have 5 buggies, children's bicycle seats and various back carriers available for use.
10 toboggans for children are provided without extra charge for hotel guests in winter.
- CChild-prof safety devises
All rooms feature child-proof sockets.
- Car park, parking garage
Your private parking space right in front of the hotel is secured by a barriers and video tolling. Please provide us with your license plate number prior to arrival. The parking garage adjacent to the hotel is available for € 5 / day.
- SSmoking policy
The hotel is 100% smoke-free. Guest may smoke outdoors, on the terraces, etc.
- RRegionally sourced food
We know that today the importance of a healthy diet based on natural products cannot be emphasized enough. For this reason, we are particularly proud to offer our guests regionally sourced produce that fulfils the highest quality standards.
Game: from the forests of the Jägerwirt hunting grounds
Beef: from the Nockberge Biosphere Park
Pork: from the Schwoager farmer in Plass
Trouts: from Lake Turracher See and the Gurk River in Ebene Reichenau
Ice-cream: homemade by the Huber farmer in Saureggen
- TTravel cancellation insurance
And if something unforeseen happens? The booking confirmation also indicates the price for your travel insurance which we arrange for you to save work. It covers the hotel cancellation costs if your are forced to cancel your trip due to illness or an accident. In case you do not want this insurance, please let us know within 7 days after receiving the booking reservation.
- SSki school
We cooperate with the Skischule Pertl at Turracher Höhe. The children are taken straight to the Kids Snow Club across the frozen lake. Private lessons possible anytime.
- SPA appointments
We recommend scheduling your appointments conveniently prior to your arrival at www.seehotel-jaegerwirt.at/spa. You’ll receive the confirmed treatment times at check-in. For reservations in the hotel please contact the Stone Pine Spa reception on the 2nd floor or the hotel reception desk.
- CCancellation policy
- Up to 1 month before arrival no cancellation fee - € 30 service fee is charged
- from 1 month before arrival - 40% of total arrangement rate;
- from 1 week before arrival - 70% of total arrangement rate;
- in the week of arrival - 90% of the total arrangement rate.
Jägerwirt guests may use the clay tennis court free of charge.
Guests not staying at the hotel are charged € 12 / hour.